Website Privacy Notice.

Last updated: 13 July 2026

1. Who is responsible for your information

Mountain View Builders Ltd is the controller for personal information handled through this website.

Company number: 14695582
Registered office: No 2 Lansdowne Road, The Lansdowne Building, Croydon, CR9 2ER
Email: info@mvbltd.com
Telephone: 0203 811 8532

2. Information we collect

Depending on how you contact us, we may collect:

• your name and contact details;
• the property area or postcode and project type;
• information you provide about the current stage, timing, budget range and key issue;
• correspondence and records of our response; and
• standard technical logs generated by the website hosting service, such as IP address, request time, browser information and security events.

Please do not submit access codes, banking details, identity documents, special-category personal data or confidential drawings through the public enquiry form.

3. Why we use the information

We use personal information to:

• assess and respond to an enquiry;
• take steps requested before entering into a contract;
• prepare a scope, quotation or proposed delivery route;
• manage business administration, security and fraud prevention; and
• meet legal, regulatory, tax or contractual obligations where applicable.

Our lawful bases will usually be steps taken at your request before a contract, performance of a contract, our legitimate interests in responding to enquiries and operating the business, or a legal obligation. We do not use the website for automated decision-making or profiling.

4. Who receives the information

We may use service providers for website hosting, form processing, email, document storage and business administration. This deploy is configured for Netlify hosting and form processing. Providers may only use the information to provide their service to us under their applicable terms and data-protection arrangements.

Where an enquiry requires input from a professional adviser, specialist contractor or a separately appointed reporting provider, we will only share information that is reasonably necessary and will explain the relevant arrangement where appropriate. We do not sell personal information.

5. International processing

Some technology providers may process or store information outside the United Kingdom. Where this occurs, we rely on the provider's contractual safeguards and other lawful transfer mechanisms. You may contact us for further information about the providers used for your enquiry.

6. How long we keep information

Enquiries that do not proceed are normally kept for up to 12 months after the last substantive contact, unless there is a reason to retain them for longer, such as a dispute or legal requirement. Where an enquiry becomes a project, relevant records are retained in line with contractual, tax, insurance and legal requirements and are reviewed when the engagement ends.

7. Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, object to processing, or receive information in a portable format. You may also withdraw consent where consent is the lawful basis, although the enquiry form does not rely on marketing consent.

To exercise a right, contact info@mvbltd.com. We may need to verify your identity before acting on a request.

8. Cookies and technical logs

This build does not intentionally use advertising cookies, behavioural tracking or third-party analytics. The hosting provider may create standard server and security logs required to deliver and protect the website. If non-essential analytics or tracking is added later, the notice and consent controls must be updated before that technology is enabled.

9. Security

We use proportionate technical and organisational measures intended to protect information. No internet service is completely secure, so sensitive project documents should be transferred only after an appropriate channel has been agreed.

10. Complaints and updates

Please contact us first so we can address a concern. You also have the right to complain to the UK Information Commissioner's Office. This notice may be updated when our services, providers or legal obligations change; the date at the top will show the latest revision.